Fireplace Cape Town
Notice to all customers
Please note that on the 15th October Fireplace Cape Town will be closing its premises in Honeywell Rd Retreat and will continue business from The Fire Place Studio 109 Main Rd Bergvliet.
Many of you know that Fireplace Cape Town has been owned by The Fireplace Studio since March 2020. You will not be affected materially by the change and all rights that you have under Fireplace Cape Town will be honoured by The Fire Place Studio
Most of you will be aware that the last year has seen supply chain disruptions resulting in long waits, and we hope that this change will allow us to be more responsive to our customers.
Will not change
All warranties on units that you have purchased from Fireplace Cape Town will still be valid.
All the installation guarantees for units that have been installed in the last year. (Our installation guarantee is normally for one year from date of installation.)
The staff from Fireplace Cape Town will simply be moving to The Fire Place Studio.
The phone number will be the same.
You will still be able to use the same email address
The website will still be active for a couple of years, so if you land up on the old one it will direct you to our current one, where the prices will be up to date.
We will still be carrying the large selection of brands that we have always sold.
Notice regarding service of units
Now that winter is almost over and summer arrives, it would be a really good time to get your unit serviced.
In the months between April and September there may be a delay of up to 10 weeks before we can get back to you and there will be a surcharge on services in that period.
Closed units should be serviced every two years to maintain the efficiency and long life of the unit, and in some cases the warranty.